0. It will also flash when the Hub is downloading new software. Checked all connections. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. ughugh. Back a step. The Virgin Media Hub 5 light at the front let's. Hi guys, hoping someone can help. 7. Then switch it back on. 24-2206. After that it starts the process over again and reverts back to the green. Try a reset as this. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. This morning I rebooted the Virgin hub and once again no device would connect to Virgin hub via WiFi. Re: Hub 5 problem - light going out. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. • Then use the power switch to turn the unit back on. Virgin Media 2. Hub has been restarted and reset using pin hole reset. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. I have a Super Hub 3 (white) at the moment. You can call it in on 0345-454-1111 or else wait for the forum team. Wait for the power light to turn blue, this means your Hub is ready for activation. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. Click on enter and next. Section 3: Virgin Media Hub 5 Lights 3. Connect your Hub to your phone line. Hi I have had the same issue. But in most cases, a green light will mean something else depending on which light is green. Options. Hub 5 - flashing red light. Connect the Hub’s power cable with the blue tab. 3. Flashing Red – Updating firmware. I now have a permanent orange light. I’ve also called the phone line to check for faults in my area and it says there aren’t any. I’m not really sure what else I can do or what the issue is?! An. ). – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Some routers are easy to understand, while others can have confusing labels that don’t make much sense. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. We do not make commissions. We do not make commissions. Please advise. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Re: Permanent orange light hub 3. It’s white when everything is working as it should. Plug your Hub into the mains. Yes it is a Hub3 and in Router mode. After many resets the broadband would start again then a few hours/days lose the signal. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. HUB 5 Flashing Blue Light. Based on previous threads about this issue, a replacement is needed. Options. WPA3 encryption) and a 2. @shecal to get your Hub 5 into Modem. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. 0 Watts and 15. If that’s the case, simply. Support tell me that this is fine and is an indicator of network status in the area. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. Good morning, My virgin WiFi Hub 3. Account - Mobile. A flashing red power light signals that there’s an issue that needs addressing. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Hub 5 Plugged In - No Lights. These lights are: Power: This light will be solid white when the router is powered on. But. on 01-12-2022 23:05. No lights are on. I have: - turned it on and off at the wall. BT Home Hub 4 and 5. Flashing Red – Telephone connection issue. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Aware that this could be a software update, I left it for a few hours. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. 2. I have subsequently tried rebooting it and also resetting it. on 20-12-2022 21:46. Turn the power switch off on the back of the Hub. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. Everything is still working fine at the moment. 1, sign on and put it into modem mode. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Please advise. A flashing red power light signals that there’s an issue that needs addressing. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. Switched on and off. I have switched it off and on and reset it a few times. Installing a Replacement router. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. Solid Red – Internet connectivity issue. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. This light flashes green when the Hub's downloading a software update. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. Not any SSID’s being broadcasted. Hub 5 flashing green light. If you see this color, there is no cause for alarm. So looks like it's something specific to my home connection. Hub 3. Orange light on Vm Hub 3. Didn’t even know the reset button was there. Hub 4 flashing white lights. Blue flashing light for 2 days now. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. I’ve reset the hub and checked all connections countless times and still nothing. We would like to show you a description here but the site won’t allow us. Can someone take a look at this asap? Network Log Time Priority Description 03-. Flashing Red – Telephone connection issue. I didn't need an engineer to come as I had the. A red light means there is a problem somewhere. Hi I have had the same issue. 168. on 16-12-2022 22:15. Please report back with the result. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. You could either wait until your old hub stops working and then connect the hub 5, or call VM and get the hub 5 activated. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Virgin Media customer service can be. We do not make commissions. The Hub should now operate. 0 has got a constant orange light and our internet is working intermittently. Use the recommended Deco App to connect the other units to the first. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. When the power light is solid white, it indicates that the hub is on and working correctly. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. on 31-12-2022 12:53. Then switch it back on. Thanks. 2 Internet Light. So got an Archer D2 plugged in and everything is super stable on that. Shoppers find videos more helpful than text alone. I have: - turned it on and off at the wall. The honest truth is: no, Virgin WiFi does not have weak security. On VM's check status page it also shows that there is no service disruptions in my area. Did you mean: Virgin Media Community. on 01-02-2023 00:01. Please can you take out all the cables and put them back in. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Select Apply changes. Sorry to hear about the red light on your hub - depending on which type of hub this is, it can be an indication of a. I’ve reset the hub and checked all connections countless times and still nothing. 3 Watts under standard load. Options. I have tried hard and soft resets. In fact, weak WiFi security has nothing to do with Virgin Media at all. Anonymous. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. White power light is on and Ready light is off. All the other lights flashed green and then dissapeared but this light remains green. Check out the envelope in the top right hand corner for a private message from me. I checked the hub 5 network logs and I can see that software updates are failing. Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. Have your account and area number handy, and the hub serial number. virgin media tech support has no clue. Hi there, My Hub 5 has a flashing red light. Best done from a wired connection. Red Light. The phone light represents the status of your Virgin Media phone service. Forum Team Options. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. Lights on Hub 3. Virgin Media 2. All the help says something about a telephone but I don’t have one so don’t know how to proceed. It has the following main functions: Cable modem to connect your own IT equipment e. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. The only way it works now is to connect it via Ethernet cable. 1 ACCEPTED SOLUTION. Call equipment activation on 0800 953 9500. Here is a handy guide to the light on your Hub 5. We do not make commissions. Wait at least 2 minutes for your Pods' LEDs to stop blinking. The Virgin Media Hub is offered as part of its Gig1 broadband package. Remember: Once the Hub is reset, it will. on 09-12-2022 14:59. I am still able to connect - 5164691. You could also try the web page status, but this is not recommended as it only covers issues that. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. 1. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The phone light represents the status of your Virgin Media phone service. Super hub - Status lights and control buttons. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Flashing Red – Updating firmware. The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. We have had a Hub 3 for a year with no problems. Internet LED. Virgin Media. I'll try and include as much info as i can on the stats. I’m not really sure what else I can do or what the issue is?! An. Thank you for updating the thread RoneyCervinski. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 0. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. _____________. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. on 24-07-2022 14:45. 168. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. If one or more of the lights are not green, it may indicate an issue with your broadband connection or with your Virgin. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. See moreVirgin Media Hub 5 Phone Light. Hub 4 Losing Internet Connection Every Night in Networking and WiFi 10 hours ago; Router Issues in Networking and WiFi yesterday; New Hub 3 box - Installation in QuickStart, set up and connections yesterday; Always-on red light in Networking and WiFi yesterday; Hub4 yellow flashing light in Networking and WiFi WednesdayHub 3 solid red light. Select Modem Mode on the left hand side of the screen. We do not make commissions. For your hub and what you've said; Red light. Yesterday we had a power outage, since then the light on the front of the VM Hub 3 has displayed constant red. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. - The new routers currently do not have a router mode (at the moment). Select the option next to Enable Modem Mode. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Stable White – Connected. Ive unplugged the hub but its still happening. Hi @Mr_PNO. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. Red light – Issues with the cable connections. These work to boost your WiFi signal, giving you a better connection in every room of your home. Each morning on the Virgin Media router denotes a different feature of your broadband connection. After it, navigate to the Admin settings and restart your Virgin Box. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. My Virgin Media App. Make sure the WPS Push button setting is enabled, as shown here. I recently upgraded by bandwidth and a hub 5 arrived today. Options. Now, navigate to the Advanced Settings, then click on Wireless. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Options. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Depending on your area. Good morning, My virgin WiFi Hub 3. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. virgin media tech support has no clue. 168. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. g. • Turn the power switch off on the back of the Hub. I've been through the forums and tried all the solutions. But. Green flashing base light for hours, no internet. The light stays red after reboots and unplugging-re plugging in cables, and Wi-Fi can sometimes drop for 30-60 mins intermittently. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. Are there any tests that forum staff can run to check whether the router is working correctly. Virgin Media Hub 5 Lights. The boys at HQ say there is. Have followed the instructions to the letter on set up and it is not working. I’m going to do a hub factory reset. When that’s done, it’ll be online and broadcasting a wireless signal. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Did you mean: Virgin Media Community. Orange LED is ok. 3. The router is hot. These older routers have one central light that helps you determine an issue, but they also have broadband and wireless icon lights that appear when there's a problem. Take care, Nat. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. If you're worried, flick back to router mode, see what colour it is when it comes back on line. If the broadband light is green, your internet connection is working. I have tried switching it off for a few hours to let it cool down, that made no difference. Red Light. Thanks for that. on 29-12-2022 23:18. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. Please can you try this for me: • Turn the power switch off on the back of the Hub. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. I think from what I can find a green light is that it is doing a software update. It isn't on during normal use, but turns red if there. Open to any ideas or tests the team can run or help with. on 06-09-2023 19:13. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 11-02-2023 13:45 - edited 11-02-2023 13:47. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Everyday. I left it for over an hour and nothing changed. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. 2. If the light remains green permanently, you need to reset the hub by pressing its factory. Virgin Media. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. just in the past hour my HUB 4 decided to develop the white light of death. 4ghz or 5ghz are visibile. For £76 a month this shouldn’t be happening. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. and the orange light is still on. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). 3. We do not make commissions. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Use this button to reboot or reset your router to its factory default settings. WiFi network (its name will be on your Hub WiFi card – see page 5). Can flash for a few minutes like this, it is normal. It can take 5 to 10 minutes to restart. There are two notifications in my VM app: 1. This was after the SSIDs were changed 1. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. I am not familiar with the Hub5 - others may comment soon - but. Base LED The Base LED will be the only light that will stay on during normal operation. 0. If this is causing problems, ask to have your old Hub reinstalled. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. no idea what any of this means , will test the speed of wifi today when gaming Red Light. This just means the router is ready for use and can now be connected to other devices. What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. Hi, My virgin WiFi Hub 3. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. Red light on Hub 3. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Now, disable both WPS options and click on save. BD20. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. That has to be done first before you can change the name and password. The information below shows current status of this Hub 5. My phone line is connected to the hub since early November. on 10-09-2022 13:10. Options. Plug the cables into the Hub. Use this button to reboot or reset your router to its factory default settings. 1 ACCEPTED SOLUTION. The lights are: Power: Indicates the power is on and the router is working. I'm sorry to hear about the issues with the red light on the hub. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. 1) Access your hub on 192. The mobile app says that the service around the area is fine. The hub feels quite warm, but not hot, to the touch. Hi! My virgin internet is down. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Up to 3 WiFi Pods if needed. Flashing White – Connecting to Virgin Media network. I’m going to do a hub factory reset. It isn't on during normal use, but turns red if there is a problem. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. Check out our guide - How to pay my Virgin Media bill. Phone. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Plug the cables into the Hub. 0 has got a constant orange light and our internet is working intermittently. Solid White. A VM Mod will pick this up in a day or two to discuss a replacement. To reboot: press the button and hold it for less than five seconds. The Power light indicates whether the router is powered on. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. I checked my router and it has a flashing blue light. Solid red: There’s an issue with the Hub 5. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. It will have no bearing on any other problems, you need to look elsewhere. If the power light is green, it means your hub is on and working correctly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. cdias. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. White power light is on and Internet lights are off. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. 5Gbits/sec Ethernet port for even faster wired connections. Hi, Curious if anyone has had a flashing green light on the Hub 5. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Depending on your area and. No issues in area currently. Make sure all of your cables are secured properly, and then press the power button. Stable Red – Cable connection issue. It normally is not a hub problem, but a VM cable/cab/network problem. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. 1 ACCEPTED SOLUTION.